We process orders quickly, so changes or cancellations can only be made within a short window after placing your order. Please contact our customer support as soon as possible. Once an order has been processed or shipped, we're unable to make changes or cancel it.

We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additional payment options such as PayPal or buy-now-pay-later services may also be available at checkout.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this link to monitor your delivery status at any time.

For hygiene reasons, we only accept returns on unused, unopened hair extensions in their original packaging. Returns must be requested within a specified timeframe after delivery. Please contact customer support to begin the return process.

We're so sorry about that! Please contact our customer support team with your order number and a photo of the item received. We'll arrange a replacement or resolution as quickly as possible.

If you're unsure about your shade, try our colour-match service or reach out to our team with clear photos of your hair in natural lighting. We're happy to help you find the best match.

Colour-match results are typically returned within a few business days of submitting your photos. Our team reviews each submission individually to ensure the most accurate match.

This depends on your natural hair thickness and desired volume. As a general guide, most clients use 2-4 packs for a full, blended look — our team can recommend an exact amount during your consultation.

Our human hair extensions can be gently toned or colour-treated by a professional stylist. We recommend booking with us or a trusted stylist rather than dyeing at home, to protect the integrity of the hair.

We recommend using a sulfate-free shampoo and a lightweight, extension-safe conditioner to keep the hair soft and prevent premature shedding or dryness.

We strongly recommend booking with a stylist trained and experienced in extension application to ensure a seamless, damage-free fit. Our Bezza Beauty team specializes in this.

Our extensions are made of human hair and can handle heat styling, but daily high-heat use can shorten their lifespan. We recommend using a heat protectant and keeping tools at a moderate temperature.

It's at 17A Belmont St, Toronto, ON M5R 1P9, Canada. Hours vary — it's best to check directly before coming in.

Yes, appointments are recommended to ensure you get the stylist and time that's right for you. Walk-ins may be accepted but can't be guaranteed.

Most bookings can be made by phone or in person. Call ahead if you need to reschedule or cancel.

We ask that you give us as much notice as possible if you need to cancel or reschedule, so we can offer the spot to another client. Repeated late cancellations may require a deposit for future bookings.

Prices can vary by service (cuts, colour, treatments). Call us or fill out our consult form here to receive up-to-date rates.

It's helpful to arrive with dry, detangled hair (unless instructed otherwise) and bring reference photos of your desired style.

Yes, always tell your stylist about sensitivities, allergies, or previous treatments so they can tailor their approach.